Conditions are not working!

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    Asked on August 26, 2016 at 09:42 AM


    The conditions on this form are not working now even in the text page.  It is extremely bad for us.  We have hundreds of incomplete form submissions.

    Now when the user selects "Graduate Student" then "Masters" the listing of masters programs is not appearing.

    The problem seems to happen on every browser except for IE.  From my testing I believe this is related to an update that Jotform has made.  Is that possible?

    Also it still works correctly on one page that we have. Something about the way we added the code here made it so it still works.  

    Please help!

  • Profile Image
    Answered on August 26, 2016 at 10:31 AM

    When I checked your conditions, I noticed that Show/Hide condition set in a wrong logic for "Masters " Field.

    Following condition states that if the user selects "Graduate Student" option from the field " Expected Classification", hide "Masters" field also adding to others. As you see, it is the opposite of what you wish. 

    The solution is so easy. You just need to delete  if condition for "Graduate Student"  from the Show/Hide Condition. 

    Here is the screen show of what you will se after this delation

    If you need any further assistance by our side, please let us know. We would be pleased to help you.