What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading files

    Asked by mtrayne on August 26, 2016 at 10:33 AM

    Hi - I set up Jotforms for a user a few years ago and it says I have 6.6 GB of data but she doesn't work here anymore so can I have that cleared? Also I'd like to set it up to make the files go to Google Drive but I don't see where I change that.

    uploading files doesn't work and Make work
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    JotForm Support

    Answered by Rose on August 26, 2016 at 11:19 AM

    Regarding your questions, here is our answers. 

    1. The upload space becomes empty as you delete submission which includes uploaded files. 
    The important point here is to be aware of loosing that data permanently once it is deleted. However, You can of course download them before deleted and this is the recommended.

    Guidance about how to download submission data :

     https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF


    You may have a look following guidance for google drive integration. 

    https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

     

    If you need any further assistance by our side, please feel free to contact us.

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    Answered by mtrayne on August 26, 2016 at 01:08 PM

    Thank you! Is it possible to skip the storing of Submissions altogether and only send the info to Google Drive? I don't need them stored there and will need to continually delete them so I don't go over the limit.

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    JotForm Support

    Answered by BJoanna on August 26, 2016 at 02:49 PM

    Once the form is submitted, submitted data are sent to our servers. If you do not want to delete them manually you can use our Auto Delete Submissions App:

    https://apps.jotform.com/app/auto_delete_submissions 

    This app deletes your submissions as soon as they are received by our servers.

    However please note that once the submission is deleted, you cannot retrieve them anymore. You can also delete them manually from submissions page of your form:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data 

    Hope this will help. Let us know if you need further assistance.