Uploading files

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    Asked on August 26, 2016 at 10:33 AM

    Hi - I set up Jotforms for a user a few years ago and it says I have 6.6 GB of data but she doesn't work here anymore so can I have that cleared? Also I'd like to set it up to make the files go to Google Drive but I don't see where I change that.

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    Answered on August 26, 2016 at 11:19 AM

    Regarding your questions, here is our answers. 

    1. The upload space becomes empty as you delete submission which includes uploaded files. 
    The important point here is to be aware of loosing that data permanently once it is deleted. However, You can of course download them before deleted and this is the recommended.

    Guidance about how to download submission data :


    You may have a look following guidance for google drive integration. 



    If you need any further assistance by our side, please feel free to contact us.

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    Answered on August 26, 2016 at 01:08 PM

    Thank you! Is it possible to skip the storing of Submissions altogether and only send the info to Google Drive? I don't need them stored there and will need to continually delete them so I don't go over the limit.

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    Answered on August 26, 2016 at 02:49 PM

    Once the form is submitted, submitted data are sent to our servers. If you do not want to delete them manually you can use our Auto Delete Submissions App:


    This app deletes your submissions as soon as they are received by our servers.

    However please note that once the submission is deleted, you cannot retrieve them anymore. You can also delete them manually from submissions page of your form:


    Hope this will help. Let us know if you need further assistance.