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    Condition Email did not send the email

    Asked by southernstar on August 26, 2016 at 10:41 AM

    Second Issue: I have set conditions that if they select an office it goes to that specific email distribution group. But also I need it to send to the managers and they will get it on every office selection no matter what. So I built it like this:


    If Equal to OFFICE

    SEND TO: Office email address

    SEND TO: Managers


    But it seems like it only sends to the managers from what I can tell.

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    JotForm Support

    Answered by Charlie on August 26, 2016 at 11:33 AM

    I see you are separating email addresses with a comma but no space. We suggest separating them with a comma and a space after. 


    However, if I may suggest, you can try setting up multiple "SEND" action in your conditions for EACH email addresses. Something like this:

    IF "Office" is equal to "Abilene"

    SEND "Drive By Warehouse" to office1@email.com 

    SEND "Drive By Warehouse" to office2@email.com 

    SEND "Drive By Warehouse - Abilene" to manager1@email.com 

    SEND "Drive By Warehouse - Abilene" to manager2@email.com

    SEND "Drive By Warehouse - Abilene" to manager3@email.com


    If you are still unable to receive email notifications, you can check this guide to further troubleshoot: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Let us know if that will work.