What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    API Limit: Receiving warning email but not a heavy user of API calls

    Asked by flefc on August 26, 2016 at 11:43 AM
    Why is my API count so high? I know that almost no one looks at my forms
  • Profile Image
    JotForm Support

    Answered by Charlie on August 26, 2016 at 12:36 PM

    I investigated your account and I see that you did receive an email stating that your API limit has been reached, our mail log shows that you received one last August 24. 

    Your account and the forms are also not that active so the warning email for the API limit shouldn't be triggered, API limit for "Free" plan is 1,000 daily.

    Let me forward this to our back-end team to have it further checked, it is possible that it may be more related on our mail server sending incorrect warning emails.

    We will update you on this thread as soon as the problem has been resolved.

    Apologies for the inconvenience.

  • Profile Image

    Answered by flefc on August 26, 2016 at 01:45 PM
    Thanks so much, I appreciate your prompt response!

    Emily Reesor