What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notification

    Asked by markrojek1 on August 26, 2016 at 11:57 AM

    None of my forms are emailing.  This began Tuesday afternoon and submission does go to the submission page and the submission is received in the Jotform website, but not in Gmail.

    I have tested the email account and it works fine receiving emails.  Something is wrong on the submission from Jotforms.

     

    One of the many forms we have is linked below.

    Page URL:
    https://form.jotform.com/60946484312155

    not getting not receiving email alert email submission notification
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    Answered by markrojek1 on August 26, 2016 at 12:52 PM

    Nevermind, I found the issue in the forums and resolved it.

     

    Thanks

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    JotForm Support

    Answered by John_Benson on August 26, 2016 at 01:13 PM

    I'm glad to hear that you fixed the problem yourself.

    The reason you're not receiving submission is because these email recipients are in the bounce list: m****k@mokenafire.org and jc****lli@mokenafire.org.

    I have removed them in the bounce list. However, I noticed your email recipient jotformsubmission@gmail.com is not in the bounce list. If you still having problems receiving emails try whitelisting our mail servers by following the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can learn more on how to address concerns for emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Let us know if you need further assistance. Thank you.