Not receiving email notification

  • markrojek1
    Asked on August 26, 2016 at 11:57 AM

    None of my forms are emailing.  This began Tuesday afternoon and submission does go to the submission page and the submission is received in the Jotform website, but not in Gmail.

    I have tested the email account and it works fine receiving emails.  Something is wrong on the submission from Jotforms.

     

    One of the many forms we have is linked below.

    Page URL: https://form.jotform.com/60946484312155
  • markrojek1
    Replied on August 26, 2016 at 12:52 PM

    Nevermind, I found the issue in the forums and resolved it.

     

    Thanks

  • John_Benson
    Replied on August 26, 2016 at 1:13 PM

    I'm glad to hear that you fixed the problem yourself.

    The reason you're not receiving submission is because these email recipients are in the bounce list: m****k@mokenafire.org and jc****lli@mokenafire.org.

    Not receiving email notification Image 1 Screenshot 30

    Not receiving email notification Image 2 Screenshot 41

    I have removed them in the bounce list. However, I noticed your email recipient jotformsubmission@gmail.com is not in the bounce list. If you still having problems receiving emails try whitelisting our mail servers by following the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can learn more on how to address concerns for emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Let us know if you need further assistance. Thank you.