- markrojek1Asked on August 26, 2016 at 11:57 AM
None of my forms are emailing. This began Tuesday afternoon and submission does go to the submission page and the submission is received in the Jotform website, but not in Gmail.
I have tested the email account and it works fine receiving emails. Something is wrong on the submission from Jotforms.
One of the many forms we have is linked below.Page URL:
- markrojek1Answered on August 26, 2016 at 12:52 PM
Nevermind, I found the issue in the forums and resolved it.
- JotForm SupportJohn_BensonAnswered on August 26, 2016 at 01:13 PM
I'm glad to hear that you fixed the problem yourself.
I have removed them in the bounce list. However, I noticed your email recipient firstname.lastname@example.org is not in the bounce list. If you still having problems receiving emails try whitelisting our mail servers by following the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You can learn more on how to address concerns for emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Hope that helps. Let us know if you need further assistance. Thank you.