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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment field labels are misalined on my form

    Asked by kauseway on August 26, 2016 at 12:05 PM

    The alignment of labels on my form messed up. I did not make any changes and both forms are screwed up. I need help getting them working.

     

    https://form.jotform.com/50005155818954

    https://form.jotform.com/50974482697977

     

    I am going to try to hide or disable payment so they can at least schedule.  Looks like the labels are moved up and are blocking form fields.

    Page URL:
    https://form.jotform.com/50974482697977

    JotForm style size alignment
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    Answered by kauseway on August 26, 2016 at 12:11 PM

    I had to remove the payment field so we can keep scheduling. I have copied the first form here for you to look at:

     

    https://form.jotform.com/62385207697163

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    JotForm Support

    Answered by Kiran on August 26, 2016 at 01:37 PM

    There has been a change in the label alignment made to the payment fields which might have affected on your form since there is some custom CSS code has been applied for your form to change the alignment. 

    Please try deleting the following CSS code from the CSS code injected on your JotForm.

    #cid_14 label.form-sub-label {

        position : relative;

        top : -90px;

        font-size : 16px;

        margin : 25px 0px 0px 0px;

    }

    #id_14 {

        position : relative;

        top : 55px;

        z-index : 1;

        border-bottom : 1px solid #ccc;

    }

    #input_14_cc_firstName {

        margin : 35px 0px 0px 0px;

    }

    #input_14_cc_lastName {

        margin : 35px 0px 0px 0px;

    }

    This should be aligning the labels normal on the form. Please get back to us if you need any further assistance. We will be happy to assist.