What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded to Premium

    Asked by lfa on April 12, 2012 at 07:13 PM

    I upgraded to Premium, but my account page still states it is the FREE account.

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    JotForm Support

    Answered by liyam on April 12, 2012 at 07:27 PM

    Hello, lfa.  Please try to logout and log back in to refresh your browser's cache.  As of checking, it shows that your subscription status is already set to premium.

    If you're still having difficulty seeing your updated status after re-logging in, please let us know.

    Thanks.