Matrix field: Empty input fields are replaced with dashes in the submission view and printing

  • Cattfoundation
    Asked on August 26, 2016 at 3:19 PM

    I have a form, link here 

    When users fill out the matrix to indicate what they want printed on their order, all blanks are showing up with "-" in them. Some submissions actually have "-" in them as part of their order and we can't tell that. I need the blank cells to actually show up as empty. Can you please help me? Thank you.

  • Kiran Support Team Lead
    Replied on August 26, 2016 at 4:50 PM

    I see that the matrix field is displaying the empty input fields as dashes in the submissions view and while printing the submission.

    Matrix field: Empty input fields are replaced with dashes in the submission view and printing Image 1 Screenshot 30

    However, this seems not to be happening with the notification emails or PDF submission report.

    Matrix field: Empty input fields are replaced with dashes in the submission view and printing Image 2 Screenshot 41

    Let me forward the issue to our backend team to take a look. If there is any update in this regard, you'll be posted here.

    Meanwhile, you may consider printing the PDF submission and print it to display the matrix field correctly. 

    Thanks!

  • Paul JotForm Developer
    Replied on September 27, 2016 at 11:28 AM

    Hi

    This problem has now been fixed. Empty matrix cells will now be blank instead of having the '-' placeholder.

    Regards

    Paul