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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why "405 Not Allowed" error is shown during redirection upon form submission?

    Asked by ccnewsletters on August 26, 2016 at 04:01 PM

    Can you please check one more thing?

    We have one form set up with 2 options. Depending on your option choice you get redirected to

    a different form.

    This is the first form - https://form.jotform.com/60834972039967

    If you choose the print only option it redirects fine to this form

    https://form.jotform.com/60834874530964?primaryEmail=lbtallman2@gmail.com

    If you choose the print and mail option it is supposed to redirect to this form

    https://www.jotform.us/form/60835574678975

    but instead ends up on a 405 Not Allowed page

    I can't seem to find the reason why.  Can you please help?

    405 error thank you page thank you redirect form redirection
  • Profile Image

    Answered by Ben on August 26, 2016 at 04:14 PM

    I have tried using the same URL as on your screenshot:

    https://www.jotform.us/60835574678975?primaryEmail=lbtallman2@gmail.com

    And it is working properly for me.

    Inspecting the conditions and thank you page setup, everything seems to be properly set up as well.

    Could you please try again and using the link above to see if you get the same error again by any chance?

  • Profile Image

    Answered by ccnewsletters on August 31, 2016 at 02:23 PM

    That form works fine if you go to it directly.  Something is amiss when you go to this form first .

    This is the first form - https://form.jotform.com/60834972039967

    If you choose the print only option it redirects fine to this form and works fine.

    https://form.jotform.com/60834874530964?primaryEmail=lbtallman2@gmail.com

    If you choose the print and mail option it is supposed to redirect to this form

    https://www.jotform.us/form/60835574678975

    but instead ends up on a 405 Not Allowed page

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on August 31, 2016 at 04:20 PM

    I checked your form: https://form.jotform.com/60834972039967 and I see what is the problem. In your conditions, for Print and Mail, you have Redirect To with /form/ included, you should remove it and everything will work fine, meaning just put this URL: 

    https://www.jotform.us/60835574678975?primaryEmail={primaryEmail107}

    Please check and let us know if it works for you.

    Thank you!