- AdminAFTSAsked on August 26, 2016 at 04:47 PM
Is there any way to keep the form views from being counted when I test the pages on my computer? I think that has contributed to an inflated form view count. Is there any way to fix this? Thank you,
- JotForm SupportKiranAnswered on August 26, 2016 at 05:58 PM
Please be noted that it is counted as a view when the form is loaded normally. However, views will not be counted if you are previewing the form while you are logged into your account. You may check the Form analytics to see which form is having more views on your account.
I have reset your form views account to 900 that allows having more 100 views for the month. Please be noted that this reset can be done only once for the account. It is required to upgrade the account if the views are overlimit. Please refer to the guide below that can help you with more information on form view limits.
Hope this information helps!
- AdminAFTSAnswered on August 26, 2016 at 06:39 PM
Thank you very much! That analytics tool was very useful. For quite a few of my forms, 100% of the views are from my IP.
If there were a way to enter my IP address so it wouldn't count views from my computer, that would be great! That way I can work on my website and not have to worry about how many times I can preview it.
Thank you for the count reduction too, I very much appreciate it.
- JotForm SupportKiranAnswered on August 26, 2016 at 06:58 PM
No problem. It's our pleasure to assist you. Unfortunately, there is no way to whitelist the IP address not to count the form views at the moment.
Please get back to us if you need any further assistance. We will be happy to assist.