What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Videos aren't uploading from iPhone to form despite being enabled?

    Asked by smackhighevents on August 26, 2016 at 05:46 PM

    Hi Jotform, on our form "Youtube Application form" we added the option to upload a file. We want to allow video files to be uploaded. The issue that we are encountering is that whenever someone attempts to upload a video file from the iPhone (.mov) the form does not accept it.

    We have confirmed this bug by attempting this same use case on Formstack (another form product) and the upload of a .mov from the iPhone works fine.

    We want to continue using Jotform, however, if this issue cannot be resolved we will be forced to move to Formstack.

    Thank you.

     

    Weoutub

    enabled JotForm video application form style size
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    JotForm Support

    Answered by BDAVID on August 26, 2016 at 07:06 PM

    Mobile Browsers disable regular upload buttons on online forms. Please try any of this file upload widgets: http://widgets.jotform.com/category/file_upload 

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    Answered by smackhighevents on August 26, 2016 at 07:27 PM

    Thanks for your response. May I ask why it works perfectly fine on Formstack, via a mobile browser, using the same device? Check out the link here: bit.ly/smacktube

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    Answered by smackhighevents on August 26, 2016 at 07:28 PM

    And also, which upload widget will fix this for us? Thank you.

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    JotForm Support

    Answered by BDAVID on August 26, 2016 at 07:48 PM

    Not sure about Formstack. You could try the "Uploadcare File Uploader" widget: http://widgets.jotform.com/widget/uploadcare_file_uploader 

    In the meantime, I have forwarded this to our developers to get further help. You will be updated via this thread.