Videos aren't uploading from iPhone to form despite being enabled?

  • Profile Image
    smackhighevents
    Asked on August 26, 2016 at 05:46 PM

    Hi Jotform, on our form "Youtube Application form" we added the option to upload a file. We want to allow video files to be uploaded. The issue that we are encountering is that whenever someone attempts to upload a video file from the iPhone (.mov) the form does not accept it.

    We have confirmed this bug by attempting this same use case on Formstack (another form product) and the upload of a .mov from the iPhone works fine.

    We want to continue using Jotform, however, if this issue cannot be resolved we will be forced to move to Formstack.

    Thank you.

     

    Weoutub

  • Profile Image
    BDAVID
    Answered on August 26, 2016 at 07:06 PM

    Mobile Browsers disable regular upload buttons on online forms. Please try any of this file upload widgets: http://widgets.jotform.com/category/file_upload 

  • Profile Image
    smackhighevents
    Answered on August 26, 2016 at 07:27 PM

    Thanks for your response. May I ask why it works perfectly fine on Formstack, via a mobile browser, using the same device? Check out the link here: bit.ly/smacktube

  • Profile Image
    smackhighevents
    Answered on August 26, 2016 at 07:28 PM

    And also, which upload widget will fix this for us? Thank you.

  • Profile Image
    BDAVID
    Answered on August 26, 2016 at 07:48 PM

    Not sure about Formstack. You could try the "Uploadcare File Uploader" widget: http://widgets.jotform.com/widget/uploadcare_file_uploader 

    In the meantime, I have forwarded this to our developers to get further help. You will be updated via this thread.