Why I'm not receiving submissions to my email?

  • Profile Image
    Asked on August 26, 2016 at 06:15 PM

    Hi my forms that have been submited are not coming to my e-mail address, they did work fine up till now.

  • Profile Image
    Answered on August 26, 2016 at 07:10 PM

    I checked your email in our logs and I see that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 554 5.2.0 afJh1t00n0AGir401fJjjh Spam content found

    I removed your email from our Bounce list so you should be able to receive submissions to your email now.

    Please check this guide on how to prevent such issues. Also, you could Whitelist our Domains since that can help as well.

    We're sorry for this inconvenience, please let us know if you have any further questions.

    Thank you!