What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received an email from you that I went over my alloted free use, put I only had one customer use the form and I cannot log in

    Asked by lynn bahringer on April 13, 2012 at 12:09 AM

    You sent me an email telling me that I went over my alloted free use..10 submissions, whe I only had one...and I cannot go into my account to log on  because even though you sent the email to my email address your website doesn't recognize my email so I can t log on

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    Answered by fxr on April 13, 2012 at 02:59 AM

    The link provided in incorrect, can you provide a proper URL to your form? and we will look into this for you.