What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I make authorize.net NOT required?

    Asked by mike22csus on August 26, 2016 at 07:50 PM

    Hello, we ask for ACH (checking and routing) information, but we also need a CC form, thus we would like to make auth.net NOT charge/required if they chose the checking option, however, the credit card option inside of conditions is no available, any workaround or ideas on how to ensure it does not charge the default mount when the customer chooses for us to debit their checking account vs credit card

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  • Profile Image
    JotForm Support

    Answered by BDAVID on August 26, 2016 at 08:33 PM

    First of all, it is not allowed to collect sensitive information such as checking account and routing number: https://www.jotform.com/help/8-Terms-of-Use 

    Please delete those fields, or your account will be suspended. On regards of the authorize.net integration, it will only work if the payment comes from a credit card, that's why the CC information will always be required if there is any amount in the payment field.

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by mike22csus on August 26, 2016 at 09:45 PM
    We follow the proper regulations and show it all in our terms, we use a
    authorized 3rd party company called bill.com to make the transactions, why
    is this wrong?
    Mike Olivas
  • Profile Image
    JotForm Support

    Answered by jonathan on August 26, 2016 at 10:53 PM

    Our colleague BDAVID was referring to your form https://www.jotformpro.com/form/62387931340962 that have fields that collect sensitive data like the account/check number and routing number together with electronic signature.


    Since this data will be in plain text data only, it will be easier for hackers or phishers to easily steal this data/information of your form users. This is also consider a form of phishing which is illegal as mentioned in our Terms of Use

    As recommended already, please remove those fields on your form so that the Phishing detecor will not auto suspend your account and forms.

    Hope this is clearer. Please let us know if you need further assistance.

    Thank you.