What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why does the payment field disappear after I download a pdf form?

    Asked by Rhapsodyrg on August 26, 2016 at 07:58 PM

    When I download a submission form to pdf, the payment choice disappears and date and signature are moved up into that field.

    field disappear after a why does
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    JotForm Support

    Answered by BDAVID on August 26, 2016 at 08:53 PM

    I see what you mean:

    I have fixed it by resetting the PDF design:

    Please try again, and let us know if you need more help.

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    JotForm Support

    Answered by BDAVID on August 26, 2016 at 08:55 PM

    By the way, if you want to know how to reset the PDF design, you need to go into the Customize PDF option, and click on the reset button: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    Let us know if you need more help.

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    Answered by Rhapsodyrg on August 26, 2016 at 09:12 PM

    Awesome! Thank you!

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    JotForm Support

    Answered by liyam on August 26, 2016 at 10:05 PM

    On behalf of David, you are welcome.

    If you have other questions or concerns, please let us know.

    Thanks.