why does the payment field disappear after I download a pdf form?

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    Rhapsodyrg
    Asked on August 26, 2016 at 07:58 PM

    When I download a submission form to pdf, the payment choice disappears and date and signature are moved up into that field.

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    BDAVID
    Answered on August 26, 2016 at 08:53 PM

    I see what you mean:

    I have fixed it by resetting the PDF design:

    Please try again, and let us know if you need more help.

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    BDAVID
    Answered on August 26, 2016 at 08:55 PM

    By the way, if you want to know how to reset the PDF design, you need to go into the Customize PDF option, and click on the reset button: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    Let us know if you need more help.

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    Rhapsodyrg
    Answered on August 26, 2016 at 09:12 PM

    Awesome! Thank you!

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    liyam
    Answered on August 26, 2016 at 10:05 PM

    On behalf of David, you are welcome.

    If you have other questions or concerns, please let us know.

    Thanks.