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    Submission download result with an empty Excel file only

    Asked by thestudyplace on August 26, 2016 at 11:08 PM



    i have many submission and i afraid the storage has been full.


    i want to download all the data as excel but I just got a very small useless xlsx file instead.


    pls help



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    JotForm Support

    Answered by jonathan on August 26, 2016 at 11:27 PM

    Hi Alan,

    I test by downloading the submission data of your form https://www.jotform.me/form/51246228492456 and it was successful. I was able to get the Excel file data downloaded.


    Can you please try again. Follow this guide : https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Let us know if issue still persist.