How do I reduce upload space?

  • Profile Image
    poloughnane
    Asked on August 27, 2016 at 07:30 AM

    It is showing I am over my upload space - what is causing this?

  • Profile Image
    liyam
    Answered on August 27, 2016 at 08:36 AM

    Hello poloughnane,

    The increase of the upload space usage is affected by the file submissions made by your users to your form/s. In order to reduce this space, what you need to do is to delete submissions which has uploaded files linked to it.

    However, please take note that once you have deleted your forms' submissions, these cannot be retrieved. So you might want to download first your files via the submissions page should you need to have a copy stored in your computer.  This guide will teach you how: https://www.jotform.com/help/356-How-to-Download-the-Submission-Files 

    If you have questions, please let us know.

  • Profile Image
    poloughnane
    Answered on August 27, 2016 at 08:45 AM
    I only have 14 submissions in total. The package says I am allowed 100 monthly submissions?

    ...
  • Profile Image
    John_Benson
    Answered on August 27, 2016 at 11:01 AM

    The monthly submission is different from the upload storage space. For the Free plan, you have 100 submissions per month and you also have 100mb storage space. Please take note that the storage space is not counted per month. It is counted in the total number of uploaded files or attached files to your submissions. 

    In order to clear your storage space, you need to delete the form submissions with attachments. Here's a guide: How-to-Delete-Form-Submission-Data. You might also need to delete some images you uploaded in the Form Builder. Please refer to your previous thread: http://www.jotform.com/answers/911883.

    Let us know if you need further assistance. Thank you.

  • Profile Image
    poloughnane
    Answered on August 27, 2016 at 12:46 PM
    Can you look at my account. I have four forms, two with 0 submissions, two with 4 and 10 submissions. Three have background images the other does not – and I have eight images uploaded in my image editor and yet I am still showing out of space?!

    ...
  • Profile Image
    John_Benson
    Answered on August 27, 2016 at 02:33 PM

    I checked your account again and found out that there are no uploaded files or attachment files on the submissions. I went ahead and manually fixed your upload space. Your account should be working properly now. 

    If you have any other question, let us know. Thank you.