What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The 'Send Reset Instructions' doesn't work on Safari or Chrome

    Asked by Gordon  on August 27, 2016 at 09:36 AM

    see title. I can't follow 'forgot password' procedures because your button doesn't work. please advise.

     

    DGH

    Page URL:
    https://eu.jotform.com/myforms

    doesn't work reset instructions work password reset email password reset
  • Profile Image
    JotForm Support

    Answered by Jan on August 27, 2016 at 11:42 AM

    I've tested the password reset function in Google Chrome and it worked. You can try going to the login page (https://www.jotform.com/login) first, and then clicking the "Forgot Password" text link.

    Also, I went ahead and issued a password reset email for you. Please check your inbox, spam or junk mails.

    Let us know if you need further help. Thank you.