The 'Send Reset Instructions' doesn't work on Safari or Chrome

  • Gordon
    Asked on August 27, 2016 at 9:36 AM

    see title. I can't follow 'forgot password' procedures because your button doesn't work. please advise.

     

    DGH

    Page URL: https://eu.jotform.com/myforms
  • Jan
    Replied on August 27, 2016 at 11:42 AM

    I've tested the password reset function in Google Chrome and it worked. You can try going to the login page (https://www.jotform.com/login) first, and then clicking the "Forgot Password" text link.

    The Send Reset Instructions doesnt work on Safari or Chrome Image 1 Screenshot 20

    Also, I went ahead and issued a password reset email for you. Please check your inbox, spam or junk mails.

    Let us know if you need further help. Thank you.