What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not responsive in iPhone device

    Asked by eventzhire on August 27, 2016 at 10:50 AM

    Hi - I'm trying to achieve the same result.

     

    However your form does not show correctly on an actual iphone ( all the emulators suggest otherwise )

    It works fine on andriod ( google chrome ) but not on Iphone ( safari & chrome)

     

    Any ideas?

    form not responsive not responsive iPhone mobile responsive
  • Profile Image
    JotForm Support

    Answered by Jan on August 27, 2016 at 11:16 AM

    I opened your form and I can see that the Mobile Responsive widget is inserted. The option to make the form mobile responsive in the Form Designer is enabled as well.

    I apologize because I don't have an iPhone to test the issue. I used an emulator to check if your form is responsive or not. Upon checking, I can see that the fields adjust automatically depending on the screen. Here's a screenshot:

    May I ask if this form is embedded on a webpage? If it is, can you please re-embed the form using the iFrame method. Here's a guide: Getting-the-form-iFrame-code. May I also ask what type of iPhone device you have and also the OS version.

    Thank you.

     

  • Profile Image

    Answered by eventzhire on August 27, 2016 at 11:31 AM

    Thanks for your assistance.

    The following screen shot is from android - as you can see the time elements are lining up

     

    having checked on my iPhone 6 latest iOS both in chrome and safari then the following occurs.The same error occurs on my colleagues iPhone 6 

     

    The form works perfectly on an emulator but not on the phone itself.

  • Profile Image
    JotForm Support

    Answered by Jan on August 27, 2016 at 03:48 PM

    Please try using this link to access the form in your iPhone: https://www.jotformeu.com/form/62143463737356

    Let us know if it is still the same. Thank you.

  • Profile Image

    Answered by eventzhire on August 27, 2016 at 03:55 PM

    Still the same as above :-(

     

  • Profile Image
    JotForm Support

    Answered by Mike_G on August 27, 2016 at 05:40 PM

    I will try to work on a solution for your concern and get back to you as soon as I have found any. 

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_G on August 27, 2016 at 06:22 PM

    Please try to add the codes below to your form.

    @media only screen and (max-width: 40em){

    #id_50 span:nth-child(4), #id_7 span:nth-child(4), #id_9 span:nth-child(4), #id_8 span:nth-child(4), #id_12 span:nth-child(4), #id_13 span:nth-child(4), #id_16 span:nth-child(4){

    clear: left !important;

    }

    }

    The instructions on how you can inject custom CSS codes to your form is found in this guide: How-to-Inject-Custom-CSS-Codes

    I hope this helps. If you need any further assistance, please feel free to contact us anytime.

    Thank you.

  • Profile Image

    Answered by eventzhire on August 28, 2016 at 03:21 AM

    Amazing - thank you soo much.

    Yes - i can confirm that the above code works for me.

    Much appreciated.