Why I'm not receiving submissions to email?

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    chantaleperron
    Asked on August 27, 2016 at 11:38 AM

    I have two forms created and send the link out to my clients. I've never had any problems for years however now for some reason, i am no longer getting the completed forms. The client is completing it on their end but it's not coming through to me. How can i find the solution to this issue? Thnaks in advance for your help.

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    Nik_C
    Answered on August 27, 2016 at 02:24 PM

    I checked our email logs and I saw that your email ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 "The mail server detected your message as spam and has prevented delivery."

    I removed it from our Bounce list so you should be able to receive submissions to email now.

    Also, please check this guide on how to prevent such issues. you should consider whitelisting our domains.

    We're sorry for this inconvenience.

    If you have any further questions please let us know.

    Thank you!