What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submissions to email?

    Asked by chantaleperron on August 27, 2016 at 11:38 AM

    I have two forms created and send the link out to my clients. I've never had any problems for years however now for some reason, i am no longer getting the completed forms. The client is completing it on their end but it's not coming through to me. How can i find the solution to this issue? Thnaks in advance for your help.

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    JotForm Support

    Answered by Nik_C on August 27, 2016 at 02:24 PM

    I checked our email logs and I saw that your email ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 "The mail server detected your message as spam and has prevented delivery."

    I removed it from our Bounce list so you should be able to receive submissions to email now.

    Also, please check this guide on how to prevent such issues. you should consider whitelisting our domains.

    We're sorry for this inconvenience.

    If you have any further questions please let us know.

    Thank you!