I don't receive any emails

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    credenda
    Asked on April 13, 2012 at 05:01 AM

    good day, 

     

    I've set up an email form for my client. but they don't receive any mails. I've checked that the email address is correct.

    Kind Regards 

     

    Andre

  • Profile Image
    idarktech
    Answered on April 13, 2012 at 05:18 AM

    Hi Andre,

    Can you please try to white list the following IP Addresses on your email provider side?

    188.138.106.153

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    Also, please ensure that noreply@jotform.com is in your trusted senders list.

    See if this fixes the mail problem.

    Hope this helps. Just let us know if the problem still persist after that so that we can further assist you. Thanks.