What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hi Sarah, your email firstname.lastname@example.org is on the Bounce List with the following reason:
email@example.com is IN the bounce list
Reason(s) : smtp; 554 5.7.1 amazonses.com is blacklisted.
Your email is now removed from the Bounce List so you should now receive the password reset email. Try resetting your password again and don't hesitate to let us know if you're still not getting the password reset email.
One minor but important note, you should consider Whitelisting-JotMails-IP-Addresses by contacting your email provider and request them to add JotForm's domains and IP addresses to their whitelist.