What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    will you send me a password reset?

    Asked by Sarah Lee Parker Mansare  on August 27, 2016 at 03:27 PM

    I have tried to reset my password and your page says that it has sent me a reset page but I don't get it...

    a and sent reset my password
  • Profile Image
    JotForm Support

    Answered by Jim_R on August 27, 2016 at 05:19 PM

    Hi Sarah, your email sarahlee@oneworlddance.com is on the Bounce List with the following reason:

    Result: 

    sarahlee@oneworlddance.com is IN the bounce list 

    Reason(s) : smtp; 554 5.7.1 amazonses.com is blacklisted.

    Your email is now removed from the Bounce List so you should now receive the password reset email. Try resetting your password again and don't hesitate to let us know if you're still not getting the password reset email.

    One minor but important note, you should consider Whitelisting-JotMails-IP-Addresses by contacting your email provider and request them to add JotForm's domains and IP addresses to their whitelist.