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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Print Form does not print all info

    Asked by mamoros on August 27, 2016 at 05:40 PM

    Hello Support - I activated the "Print Form" button with my Submit button, and it works.  But there's one problem..... it does NOT print the entire width of the form on a standard letter-sized paper, even when I specify to print at 90% or 80%.  Even when printing at 80%, there is physically enough space to print all of the fields for the width of the form.

    Help!

    Thank you!

    Melinda

     

    P.S.  I REALLY appreciate your quick and effective help, which is FREE and BETTER than a lot of expensive products!  (Feel free to show this to your boss.)

    Page URL:
    https://form.jotform.com/62258472884164

    print form
  • Profile Image
    JotForm Support

    Answered by liyam on August 27, 2016 at 10:06 PM

    Hello Melinda,

    I tried making a print preview of the form and this is how it appears. 

    Can you tell on which part that happens on you which is not printing the entire width?

    Thanks.

  • Profile Image

    Answered by mamoros on August 27, 2016 at 11:45 PM
    Hello Liyam - Thank you for your response.
    I've attached a pdf I just generated. It appears that it is now
    printing the entire width of the form, but certain areas are really
    messed up. Look at pages 3 and 4 in the attachment.
    Also, when I generate the pdf, it looks different from yours. On your
    pdf, the form starts higher on the first page with no background color
    as my form has.
    Thank you for your assistance!
    Melinda
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 28, 2016 at 01:14 AM

    Unfortunately our forum does not support  attached files Melinda, please send us the file to our Support email address at support@jotform.com, please also include this thread ID in the subject "918506".

    I have also tested your form and printed it, I can see it is printing completely, please take a look on this link to see the PDF file I just got. 

    We will look forward to your response. 

  • Profile Image
    JotForm Support

    Answered by Mike on August 28, 2016 at 05:50 PM

    We have received your PDF file.

    Could you please provide us with a bit more information on your inquiry? Do you need to print filled by someone form entry, to get fillable form PDF file, or maybe to get a printed version of your blank form?

  • Profile Image

    Answered by mamoros on August 28, 2016 at 08:45 PM
    Hello Mike - Here is the pdf that was created from my form.
    Please look at pages 3 and 4. On page 3, there are several sections
    which appear to be printed over one another. On page 4, there are no
    lines for handwritten input.
    Yes, we do want to print a blank form for agents to use while meeting
    prospects. The data gathered is then to be entered later via the online
    form. In these situations, taking notes on paper is usually better than
    entering the information onto a computer while in front of the prospect.
    Thank you!
    Melinda
    Your email message was:
    =======================================================================
    Could you please provide us with a bit more information on your inquiry?
    Do you need to print filled by someone form entry, to get fillable form
    PDF file, or maybe to get a printed version of your blank form?
    ===============================================================================================
    -------- Forwarded Message --------
    Subject: 918506
    Date: Sun, 28 Aug 2016 11:25:58 -0700
    ...
  • Profile Image
    JotForm Support

    Answered by Rose on August 29, 2016 at 02:58 AM

    I cloned your form and tested on my side. The same issue occured. Let me give some time and I will get back to you in a short time. 

    Thank you for your understanding. 

  • Profile Image
    JotForm Support

    Answered by Rose on August 29, 2016 at 07:16 AM

    I worked on it more that I guess.  Thank you for your patience. 

    The best way to show those damaged fields clearly on the PDF is to expand the fields which were shrinked already. 

    To expand them;  you just need to click arrow on related field and then Click Expand on the menu. 



    After doing this, It will be seen as below on PDF document. 





    For the matrix field, If you change Input Type to Text Box, It will appear on PDF. 




    Here is the proof of it. 



    If you need any further assistancwe by our side, please feel free to contact us. 

  • Profile Image

    Answered by mamoros on August 29, 2016 at 11:45 PM
    Hello Rose (or whomever is on duty at Support) - Thank you for looking
    into this situation.
    As you suggested, I changed the matrix cells to "text boxes" so that
    they will print well on the pdf. However, I do have a concern that
    doing this will not allow calculations on the fields in the matrix, and
    we need these calculations to be done. Can you please confirm and/or
    comment on this issue?
    As far as the "scrunched up" lines under the heading "Spouse Employment
    Info" and "Income", there is more wrong there. There is actually a page
    break after the "Social Security" section, which did not happen. I
    deleted it and re-inserted it, but it's still not working right.
    There also is an entire section missing - "Client Employment Info" is
    missing. It looks like some of the Client Employment fields are in the
    messed up lines, but there's also no heading for it.
    In addition, the solution to unshrink the fields is not going to work
    well for us. This is an extremely long questionnaire, and we're trying
    to condense it down to as few pages as possible. Printing one field on a
    line is not a good solution. In addition, why are other lines with
    multiple fields perfectly OK but this one is not?
    Thank you for your assistance with this.
    Melinda
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 30, 2016 at 05:49 AM

     

    Input type 'text' shouldn't affect the calculations, but be mindful that you can not use Matrix field for calculations since matrix field is acting as one field in form and it doesn't have dedicated values for input fields. 

    Now I checked your form and regarding the Client employment info, I was able to see it in PDF that I created:

    And I see the page break that you are describing they are appearing right where they are set up:

    I got your form in seven pages. It is a long form, as you mentioned, but I'm not sure if you could shrink it more since you have a lot of fields.

    Again, if you need to use calculations in matrix field, I'm afraid that you will have to use regular text fields. or radio button fields to do that.

    If you need any additional assistance please let us know. 

    Thank you!