What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I use my encryption key?

    Asked by LaVelle on August 27, 2016 at 07:29 PM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 27, 2016 at 11:46 PM

    When you generate your encryption key it should be saved on the Downloads folder in your computer, if you have not moved it to another folder then, please search it there. 

    You will provide the de-crypt key when you need to access your data, for  example, when you go to the submissions page for the form you've  encrypted, then you will get a pop up like the one on the screenshot below asking you to  provide the key so you have access to the submitted data: 

    If you have set up email notifications, then you will receive the email as normal, but when you attempt to view the submitted data you will get a message like the one shown below: 

    This way your data is secure and it can be viewed only when the key is provided. 

    Here is also a guide with detailed information about this, please take a look: 


    If you have any question, please let us know.