What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How I can change the email sender noreply@jotform.com with the user's email address

    Asked by Jorgecmn on August 27, 2016 at 09:10 PM

    Hi, please i need help about:

    How I can change email sender noreply@jotform.com for {email}

    Because i need response my clients any consultations they ask me, please look picture,

    In outlook desktop, the program detect the email to response the email, but in other app to smarthphones reply the email to noply@jotform.com, 

    Really iam so crazy with problem plus this Windows 10 to phone too. 

    I am so happy with your service and i sure you going to help me asap,

    thanks,

    Jorge Morales

    Heaphonesrepair.com

    Screenshot
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    JotForm Support

    Answered by EltonCris on August 28, 2016 at 12:04 AM

    Hello Jorge,

    There are 2 solutions for that.

    1. You can stay with using noreply@jotform.com as the sender email and use the email field as your Reply-to email. So when you hit the reply button in your email client, the user's email address will be automatically set as the recipient.

    Here's a visual guide:

    Click Emails > Edit Notification > On Recipients tab, set the email field on Reply-to Email

    2. Enable SMTP in your account to reveal the From Email option in the notification wizard.

    Guide: https://www.jotform.com/help/240-Set-Email-Field-as-the-Sender-Email-Address-for-Notification-Email-with-Mandrill

    Since Mandrill is no longer a standalone app, you can use this as an alternative https://www.sendinblue.com/

    Example:

    Hope this helps!