What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form data not forwarded to MailChimp

    Asked by BrighterMinds on August 28, 2016 at 03:49 AM


    I'm having trouble integrating Jotform and Mailchimp.  Jotform works, but the info isn't being put in Mailchimp. 

    Here's my guess: 

    1. We have a checkbox field (What are you interested in?) that doesn't match Mailchimp exactly. 

    2. I have those fields as a mailchimp "group."

    3. There are multiple, unrelated groups in mailchimp as well. 

    4. How do I have clients select their "group" (of which they can choose multiple), but not able to view the unrelated groups? 



  • Profile Image
    JotForm Support

    Answered by EltonCris on August 28, 2016 at 05:32 AM


    MailChimp is working fine as of checking just now.

    Is Opt-In enabled in your MC list? If yes, you will have to confirm the subscription first through the link sent by MC to your email before you are added to the list.

    With regards to the fields, make sure the fields matches exactly from JotForm to your MC form. The options should match as well. 

    About the groups, you must have existing groups in your MC list. Once you pick that list in the integration, you will be able to select which group you want the subscriber to be added. Or you can let the subscribers pick the group they want.


    Unfortunately with "Let subscribers select their group", it is not possible to select multiple options since selecting this option will create a radio button field in your form. In other words, selecting multiple groups is not possible. You may however set a multiple fixed group rather than enabling users to select their own.


    If you have further questions, let us know.



  • Profile Image

    Answered by BrighterMinds on August 30, 2016 at 09:45 AM
    Hi there,
    I'm sorry, but the integration still is not working. All of the test
    emails receive confirmation from Jotform, but the emails are not in
    Also, Eltonregs@gmail.com is not in the database either.
    The opt-in is not checked.
    Drop-down fields are the same.
    The groups seemed too complicated, so they're not included.
    What could it be?
    Emily Ireland,
    director, teacher
    cell: 651-485-0153
    email: emily@BrighterMindsMusic.com
    Brighter Minds Music
    Minneapolis office: 612-743-0942
    St. Paul office: 651-263-9475
    Piano, Guitar and Voice lessons for Kids, Teens & Adults
    Early childhood music classes for babies, toddlers, preschoolers
    Connect on Facebook | Follow
  • Profile Image

    Answered by KadeJM on August 30, 2016 at 11:50 AM

    As far as I can tell it is working on our end as it should be.

    However, please allow us some time to test this problem more in-depth so that we can figure out what is going wrong with this integration for you.