What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Form: How do I add PDF files for payment download

    Asked by Bartle on August 28, 2016 at 06:20 AM


    I've built the PayPal form and tried for 2 hours to find out (add / upload file) how a customer receives his/her download PDF file following payment.


    Thank you



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    JotForm Support

    Answered by Mike on August 28, 2016 at 09:13 AM

    You might consider the following solution:

    1) Mark the email and payment fields as required.

    2) Go to the settings of the Autoresponder and use an Attach a File option.

    The autoresponder email with attachment will be sent to the form user upon successful payment submission.

    Additionally, if you host the PDF file somewhere, you can add its download link to the form Thank You Page.

    Setting Up the Thank You Page

    If you need any further assistance, please let us know.