What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder email not working again - form encryption turned off

    Asked by runtoexile on August 28, 2016 at 04:52 PM

    After registrants submit the form, they do not receive an autoresponder email. The form encryption is off, as I know this was an issue earlier. 

    Page URL:
    https://form.jotform.com/52152507792961

    autoresponder email email delivery
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    JotForm Support

    Answered by Mike on August 28, 2016 at 05:31 PM

    It appears that your custom SMTP sender is not currently working.

    The following SMTP settings work for my test @gmail.com address.

    You may try similar settings for your @gmail.com sender. I would like to suggest testing it on some simple form. Note, that the 'Test Email' button will always use our standard emailing method, so you should submit the form to test it with modified email settings.

    If you need any further assistance, please let us know.

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    Answered by runtoexile on August 28, 2016 at 05:46 PM

    I'm happy to leave it as the jotform address, however that is not working either. 

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    JotForm Support

    Answered by Mike on August 28, 2016 at 06:06 PM

    Could you please submit a test form entry (payment is not required) to test it once again?

    According to the mail history the messages are being sent now.

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    Answered by runtoexile on August 28, 2016 at 06:09 PM

    Got it, thank you!