- dcmgaAsked on August 28, 2016 at 07:30 PM
Autoresponder on my forms--all that I have tried--has quit working. It was working as of 4:28 P.M. CDT, but quit some time around 4:48 and still doesn't seem to be working. Notifications sometimes work, sometimes not.
One of the non-working forms: https://www.jotform.com/dcmga/request-a-dcmga-members-calendar-up
- JotForm SupportliyamAnswered on August 29, 2016 at 01:06 AM
You may also check your email activity logs by reading this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
If you have questions, please let us know.
- dcmgaAnswered on August 29, 2016 at 10:44 AM
Thank you, this is great information!
After browsing through this forum, I checked the bounce list and found that the firstname.lastname@example.org id was on there and removed it. It seems to be working fine now. But I'm puzzled about why it was added in the first place. Is there a way to find out why an id lands in the bounce list?
- JotForm SupportBJoannaAnswered on August 29, 2016 at 12:18 PM
There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your mailbox is full or JotForm is on your blacklist. Considering that you have removed your email address from the bounce list, we are unable to check the reason why your email address was added to the bounce list.
To prevent that your email address is added again to the bounce list, please check this guides:
Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.
Hope this will help. Let us know if you need further assistance.