What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submission emails?

    Asked by pprice on August 28, 2016 at 09:39 PM

    Hi - I've suddenly realised that I've not receievd emails from potential cllients for a while.

    I sumitted two test emails during the last 2 hours and these have not arrived. I looked into the admin of my form and see that people have submitted the form but these have never arrived. Gratefl for your urgent advice.

    The page is http://www.uzbekjourneys.com/p/contact.html

    With thanks, penelope

    Page URL:
    http://www.uzbekjourneys.com/p/contact.html

    Emails receiving
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 29, 2016 at 04:05 AM

    I checked in our logs your email, associated with the form, and it is not in our Bounce list as you can see below:

    Could you please check if your submissions ended in Junk/Spam folder by any chance?

    I saw also that your email was in Bounce list, but then it was removed and you had successful submission:

    Do get back to us if you have any further issues.

    Thank you!

  • Profile Image

    Answered by pprice on August 29, 2016 at 04:45 AM
    Dear Nik_C,
    Thank you very much.
    Abut half and hour ago I received a message from Denis (JotForm) advising
    that my email was on the bounce list and he removed it.
    I also know how to check that myself.
    So all is well - appreciate your assistance.
    Regards, penelope
    * Art and craft tours to Central Asia:
    www.uzbekjourneys.com *

    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on August 29, 2016 at 09:30 AM

    Hey Penelope, I'm really glad my colleagues (Dennis and Nik) were able to help.

    Don't hesitate to create a new thread if you have other questions.