Why I'm not receiving submission emails?

  • Profile Image
    pprice
    Asked on August 28, 2016 at 09:39 PM

    Hi - I've suddenly realised that I've not receievd emails from potential cllients for a while.

    I sumitted two test emails during the last 2 hours and these have not arrived. I looked into the admin of my form and see that people have submitted the form but these have never arrived. Gratefl for your urgent advice.

    The page is http://www.uzbekjourneys.com/p/contact.html

    With thanks, penelope

  • Profile Image
    Nik_C
    Answered on August 29, 2016 at 04:05 AM

    I checked in our logs your email, associated with the form, and it is not in our Bounce list as you can see below:

    Could you please check if your submissions ended in Junk/Spam folder by any chance?

    I saw also that your email was in Bounce list, but then it was removed and you had successful submission:

    Do get back to us if you have any further issues.

    Thank you!

  • Profile Image
    pprice
    Answered on August 29, 2016 at 04:45 AM
    Dear Nik_C,
    Thank you very much.
    Abut half and hour ago I received a message from Denis (JotForm) advising
    that my email was on the bounce list and he removed it.
    I also know how to check that myself.
    So all is well - appreciate your assistance.
    Regards, penelope
    * Art and craft tours to Central Asia:
    www.uzbekjourneys.com *

    ...
  • Profile Image
    Jim_R
    Answered on August 29, 2016 at 09:30 AM

    Hey Penelope, I'm really glad my colleagues (Dennis and Nik) were able to help.

    Don't hesitate to create a new thread if you have other questions.