Not receiving submission emails

  • Profile Image
    Asked on August 29, 2016 at 01:09 AM

    Dear Jotform,

    Since about mid-June I have ot received any emails submitted through the form on

    The account is paid up-to-date. The form is very simple and I have not made any changes in a very long time.

    But when I looked at the submissions via your website there were indeed messages, and improtant ones, there.

    By the way, this is also the case for  another website I manage. Submissions have not been received.

    Grateful for your urgent advice.


    With thanks, penelope



  • Profile Image
    Answered on August 29, 2016 at 03:17 AM

    Hello pprice,

    Sorry for the trouble, I checked your mail address and it is listed in our bounce list. Now it's removed please test and let us know if issue persists. Also you might want to check these guides for avoiding the issue again:

    How to Remove Your Email Address from Bounce List

    How to Prevent Email Bouncing Related Issues

    If you need further assistance please feel free to contact us.

    Thank you.

  • Profile Image
    Answered on August 29, 2016 at 04:38 AM

    Dear Denis,


    Thank you. It is working now and I corrected the Steppe Journeys website as well.

    I really appreciate how you promptly advised. I have kept the instructions!


    Regards, penelope