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  • Profile Image

    Not receiving submission emails

    Asked by pprice on August 29, 2016 at 01:09 AM

    Dear Jotform,

    Since about mid-June I have ot received any emails submitted through the form on


    The account is paid up-to-date. The form is very simple and I have not made any changes in a very long time.

    But when I looked at the submissions via your website there were indeed messages, and improtant ones, there.

    By the way, this is also the case for http://www.steppejourneys.com/p/contact.html  another website I manage. Submissions have not been received.

    Grateful for your urgent advice.


    With thanks, penelope



    Page URL:

  • Profile Image
    JotForm Developer

    Answered by Denis on August 29, 2016 at 03:17 AM

    Hello pprice,

    Sorry for the trouble, I checked your mail address and it is listed in our bounce list. Now it's removed please test and let us know if issue persists. Also you might want to check these guides for avoiding the issue again:

    How to Remove Your Email Address from Bounce List

    How to Prevent Email Bouncing Related Issues

    If you need further assistance please feel free to contact us.

    Thank you.

  • Profile Image

    Answered by pprice on August 29, 2016 at 04:38 AM

    Dear Denis,


    Thank you. It is working now and I corrected the Steppe Journeys website as well.

    I really appreciate how you promptly advised. I have kept the instructions!


    Regards, penelope