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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Refund from my subaccount

    Asked by anku08callmedk on August 29, 2016 at 02:32 AM

    Hello

    Im still waiting for a rollback and refund of my wrong upgrade.
    I upgraded a subaccount, witch apparently could not be transferred to my primary account.
    So as you asked me to do, i upgraded my primary instead, and im now waiting for my refund a rollback from my subaccount. 

    Thanks for your $319 payment to JotForm Inc.

     

     

     

     

    $319 at JotForm Inc

     

     

     

    Visa

     

    6666

     

     

     

     

     

    August 17, 2016

    #2999-6645

     

     

     

     

     

     

    Description

     

    Amount

     

     

     

     

    Subscription to Silver Yearly

     

    $319.00

     

     

     

     

    Total

     

    $319.00

     

     

     

     

    Paid

     

    $319.00

     

     

     
    subaccount Emails
  • Profile Image
    JotForm Support

    Answered by Welvin on August 29, 2016 at 08:53 AM

    I have just canceled and refunded your payment for the sub-user account. Expect the refund returned to your card within 4-10 business days.