What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Voice Recorder Widget: File URL (recorded audio) is not included on modified email notification.

    Asked by Star_Pronunciation on August 29, 2016 at 03:39 AM

    Hey the Voice Recorder Widget is not sending the audio that was recorded by email.

     

    I have included the {input13} field but it just misses this out.

    Name of form: Clone of Upload Assessment

    Link to form: https://form.jotform.me/62411766948465

     

    I just need it so the customer will get an email and be able to review the recording if possible.

    Thanks

    Page URL:
    https://form.jotform.me/62411766948465

  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 29, 2016 at 09:18 AM

    I have tested your form and I can see the recorded audio is not being included in the email auto-responder, I have also cloned your form and I can see the same, but when I deleted the email and added it again worked, it included the recorded audio. 

    Please try doing the same, go to the email wizard and delete the current email auto-responder that you have in your form: 

    Once you have deleted it, please add the email again, related guide: Creating-a-Form-Autoresponder

    The file will be included in the email: 

    Please let us know how it goes. 

  • Profile Image

    Answered by Star_Pronunciation on August 29, 2016 at 09:37 AM

    I deleted and tested but no file or link! You can edit or test the clone.

     

    Not sure what else to try

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 29, 2016 at 11:22 AM

    I created a new Autoresponder in your cloned form without editing on the message/content of the email.

     

    And as per test submission, I was able to receive the Autoresponder email with the file link.

     

    Can you try to test the form on your end and see you will receive also the file link properly? 

  • Profile Image

    Answered by Star_Pronunciation on August 29, 2016 at 09:21 PM

    Yeah I deleted the original and then re added but it still does not include that link.

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 30, 2016 at 01:09 AM

    I was able to reproduce the problem when I tested your form.

    It was working fine with autoresponders but not with notifications. Base on my observation, this is occurring when you modify the email notification. Anyway, I fixed it for you by adding a field label (Audio) in your audio widget and hide it through CSS injection. And then I recreated your email notification afterward without modifying anything in it.

    Kindly check. It should work now.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 30, 2016 at 01:21 AM

    I have also raised this issue to our developers so they can further check and hopefully resolve this as soon as they can. For now, we suggest not to modify your email notification when you add voice recorder widget into your form, otherwise, the file URL will not appear in the notification. Thanks!

  • Profile Image

    Answered by Star_Pronunciation on September 01, 2016 at 08:46 PM
    Hi there JotForm Support,
    Please update where we are at on the issue below.
    I've just tested it and the recording is not included in the email.
    Thanks.
    Georgie
    ---------- Forwarded message ----------
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 01, 2016 at 10:26 PM

    I did some further tests and I can see that the issue still persists. The link cannot be seen in the email notification.

    My colleague has raised this issue to our developers. Unfortunately there is currently no news on this from our developers. Rest assured that when we hear any updates from them, we shall let you know on this thread. Thank you.

  • Profile Image
    JotForm Support

    Answered by widgets on September 06, 2016 at 04:08 AM

    Hi, sorry for the inconvenience. I noticed that using the "audio" as an id of the voice recorder is the problem. For some reason it's a used word that should be use in the first place.

    I edited your form now to have a proper id for the widget. Please let us know if the problem still persist.

    Regards,
    Widget

  • Profile Image

    Answered by Star_Pronunciation on September 09, 2016 at 09:35 AM

    Hi there, Thanks for that. Just wondering which form you edited as the problem has not been solved when I did a test a few minutes ago. The form titled 'Ax ALERT Upload Assessment' is still not including the link to the audio file. Thanks Georgie

  • Profile Image
    JotForm Support

    Answered by widgets on September 09, 2016 at 09:46 AM

    Hi we edited this form https://form.jotform.me/62411766948465. You can actually fix it by yourself. Simply reintegrate the widget and put a label. Just avoid using the "Audio" as a text.

    Regards,
    Widget Team

  • Profile Image

    Answered by Star_Pronunciation on September 09, 2016 at 06:55 PM

    Thanks.