What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I've checked your form and I can see that the email recipient for the notification (email@example.com) is different from the account's email address. I also noticed that there is a "Change Email Recipient" condition.
The condition states that if the said fields are filled, the notification will be sent to (firstname.lastname@example.org). It means that if I fill up the form and complete the fields, the notification will be sent to your email address. If not all of them are filled out, the notification will be sent to (email@example.com).
Please check the conditions again and verify if that is how you want to set up the notification.
Also, please take note that if you use the "Test Email" button in the notification wizard, the test notification will be sent to the account's email address.
Hope that helps. Thank you.