What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How secure is the information once it's entered?

    Asked by Sasanka Kaye on August 29, 2016 at 05:58 AM
    how secure is the information once it's entered? Does the entered information get retained by you if we terminate the contract with you and if so how long?
    form encryption security ssl submission data
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    JotForm Support

    Answered by Kiran on August 29, 2016 at 10:00 AM

    Jotform is having a very powerful cloud of secure servers that provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.  We provide a very high-security level through out our hosting provider's servers for stored data. All of our SSL certificates support high-grade 256-bit encryption. 

    You may consider enabling Form encryption for additional security that encrypts the form submission data and can be readable only when you supply the private key generated after enabling form encryption. The encrypted form submission data cannot be unencrypted without using this private key. If you lose the key, consider that you lose the information as well. For more information on encryption forms, we request you to go through the guide below:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please be noted that the data stored in JotForm servers will be available as long as you do not delete it from your account. Once you have deleted the data from your account, the submissions cannot be recovered in any way.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.