What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails Based on Conditions: Why emails are not being sent to the address set up in condition?

    Asked by GSWEENEY on August 29, 2016 at 08:24 AM

    I have set up a condition to have an automatic email be sent on one of the forms i created. Originally just to test the form out i set it up to go to my email. Since then i have changed it to a different email address but i am still receiving the emails. How do i correct this.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 29, 2016 at 10:26 AM

    I have checked your form and I can see the emails are sending to this email address G******Y@A******N.COM. 

    Here is a screenshot of the email that was sent when I tested your form: 

    Please do note that the email will be sent only if the condition is met and also, to properly test your form you need to send a real submission, otherwise if you use the "Test Email" button the email will be sent to the email address set up in the account. 

    I would suggest you to submit your form again and let  us know the result of your test.