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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Emails Based on Conditions: Why emails are not being sent to the address set up in condition?

    Asked by GSWEENEY on August 29, 2016 at 08:24 AM

    I have set up a condition to have an automatic email be sent on one of the forms i created. Originally just to test the form out i set it up to go to my email. Since then i have changed it to a different email address but i am still receiving the emails. How do i correct this.

    Emails different different email then
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    JotForm Support

    Answered by Kevin_G on August 29, 2016 at 10:26 AM

    I have checked your form and I can see the emails are sending to this email address G******Y@A******N.COM. 

    Here is a screenshot of the email that was sent when I tested your form: 

    Please do note that the email will be sent only if the condition is met and also, to properly test your form you need to send a real submission, otherwise if you use the "Test Email" button the email will be sent to the email address set up in the account. 

    I would suggest you to submit your form again and let  us know the result of your test.