Having problem saving a change on jotform!!

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    Asked on April 13, 2012 at 12:14 PM

    While saving a change on one of our forms, we keep getting an error message. This has been happennig for last couple of weeks and we are at the stage we are considerig moving away from jotform to another application. This is the error message:

    Error on save: "There was an error on the page. Try reloading the page"

    Please see the Screenshot attached.

    Could you please please fix this or let us know how to resolve the issue?

    Many thanks,

    Nikhil Kamboj

    T: 01634225120

    E: it@ward-security.co.uk


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    Answered on April 13, 2012 at 02:14 PM

    Hello, have you tried clearing your web browser's cache?  May we know as well the ID or the link of the form in issue?


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    Answered on April 13, 2012 at 02:21 PM

    Hi, I think that's your browser issue because I've edited your form without problems. You can see Heading edited with "Test" word.


    Please empty your cache or try again with a different browser. Thanks.

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    Answered on April 16, 2012 at 12:39 PM

    Thanks guys, all sorted. It turns out that it was the firewall issue at our end.


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    Answered on April 16, 2012 at 12:44 PM

    Glad to hear that! If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!

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    Answered on April 18, 2012 at 06:46 AM

    Sorry guys but the same issue is back again. I thought it was resolved as it worked when I tried to save few changes but it's still coming up with the same error message.

    Pinoytech - we have checked three different browsers and couple of different PCs on different internet lines but error message still comes up.

    Could you please help?





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    Answered on April 18, 2012 at 07:31 AM


    I don't find any error at my end regarding saving form when I check it. Have you checked again your firewall regarding Firewall issue? 

    By the way, I clear form caches of your account. Can you checked your form now if the issue still persist, so we can further assist you and investigate the said issue.

    Thank you!