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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditional logic preventing emails to be sent

    Asked by mikebrand on April 13, 2012 at 12:38 PM

    I have set up a form http://form.jotform.com/form/11354054321 and no emails are being received when the form is completed. There is a "conditional" being displayed in the email alert section. Please could you let me know what is wrong?



    This is a re-post of a comment on Setting up Email Notifications

  • Profile Image
    JotForm Support

    Answered by jonathan on April 13, 2012 at 06:37 PM

    It seems the form you mentioned no longer exists..
    As I tried to preview it, its not found.

    Please inform us if you have sorted it out. Thanks. 

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    JotForm Support

    Answered by Mike_T on April 13, 2012 at 06:47 PM

    Thank you for contacting us.

    According to our mail logs the messages are being sent. You may contact your mail service provider and check with them following mail logs:

    /var/log/mail.log:Apr 13 06:38:57 ying sm-mta[27615]: q3DAcuqF027613: to=<info@r***.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125517, relay=mailserver.r***.com. [213.171.216.114], dsn=2.0.0, stat=Sent (Ok: queued as 63EBDD60026)

    /var/log/jotform/amazonSES.log:[1;36m13-04-2012 14:03:48[1;37m 11354054321 AmazonSES Sent email to info@r***.com - MessageID:00000136ace0141b-23a1e603-26f1-429e-a924-ac439a0dbb58-000000/03f685e8-8593-11e1-ab93-c72a08b90973

    /var/log/jotform/amazonSES.log:[1;36m13-04-2012 12:38:51[1;37m 11354054321 AmazonSES Sent email to info@r***.com - MessageID:00000136ac927f6f-78d2ed49-3eff-4283-8c12-ede1706f9984-000000/2cdd8638-8587-11e1-96fe-a5e06112efa7

    You may also try to whitelist the following IPs, and noreply@jotform.com address:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.25

    Please feel free to contact us if you need any further assistance.

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    JotForm Support

    Answered by Mike_T on April 13, 2012 at 06:51 PM

    From the other side, if you can receive our notification emails on info@r***.com address, but conditional notification to that address still does not work, we will need to check it further.