Conditional logic preventing emails to be sent

mikebrand
Asked on April 13, 2012 at 12:38 PM

I have set up a form http://form.jotform.com/form/11354054321 and no emails are being received when the form is completed. There is a "conditional" being displayed in the email alert section. Please could you let me know what is wrong?

This is a re-post of a comment on Setting up Email Notifications
Jonathan

Jotform Support

Answered on April 13, 2012 at 06:37 PM

It seems the form you mentioned no longer exists..
As I tried to preview it, its not found.

Please inform us if you have sorted it out. Thanks.
Mike_T
Answered on April 13, 2012 at 06:47 PM

Thank you for contacting us.

According to our mail logs the messages are being sent. You may contact your mail service provider and check with them following mail logs:

/var/log/mail.log:Apr 13 06:38:57 ying sm-mta[27615]: q3DAcuqF027613: to=<info@r***.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125517, relay=mailserver.r***.com. [213.171.216.114], dsn=2.0.0, stat=Sent (Ok: queued as 63EBDD60026)

/var/log/jotform/amazonSES.log:[1;36m13-04-2012 14:03:48[1;37m 11354054321 AmazonSES Sent email to info@r***.com - MessageID:00000136ace0141b-23a1e603-26f1-429e-a924-ac439a0dbb58-000000/03f685e8-8593-11e1-ab93-c72a08b90973

/var/log/jotform/amazonSES.log:[1;36m13-04-2012 12:38:51[1;37m 11354054321 AmazonSES Sent email to info@r***.com - MessageID:00000136ac927f6f-78d2ed49-3eff-4283-8c12-ede1706f9984-000000/2cdd8638-8587-11e1-96fe-a5e06112efa7

You may also try to whitelist the following IPs, and noreply@jotform.com address:

174.34.57.214

174.34.57.216

174.34.57.218

174.34.57.219

208.117.50.25

Please feel free to contact us if you need any further assistance.
Mike_T
Answered on April 13, 2012 at 06:51 PM

From the other side, if you can receive our notification emails on info@r***.com address, but conditional notification to that address still does not work, we will need to check it further.