What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm getting PayPal payments but no form submissions

    Asked by USTASouthwest on August 29, 2016 at 01:38 PM

    I embedded the form in my website: http://www.setsinthecitysouthwest.com/#!albuquerque/c1t3y

    I'm getting payments coming in but no completed forms.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 29, 2016 at 02:56 PM

    I have checked form that you provided and I saw that you have 12 Incomplete Payments. 

    Inside of this guides you can find more about  incomplete payments:



    If you received payment to your PayPal account, then most likely IPN of your PayPal account is disabled. I woulds suggest you to check your PayPal account and enable IPN. Inside of this guide you can find how to do it:


    Hope this will help. Let us know if you need further assistance.