What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I did not receive an email when a form was submitted over the weekend

    Asked by caseyv on August 29, 2016 at 01:41 PM

    When I tested the form before, it sent me an email, what happened?

     

    Casey

    214-420-4135

    email recipient
  • Profile Image
    JotForm Support

    Answered by Mike on August 29, 2016 at 02:55 PM

    According to the account email history, the email notification message was sent to the @gmail.com recipient.

    If the email recipient is supposed to be different, please update it via form email settings.

    How to Find and Change the Email Address Used for Notification Email

    Thank you.