What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form URL says that it is disabled, but shows that it is enabled in edit view

    Asked by dkende on August 29, 2016 at 02:48 PM

    Form should be enabled, but when I preview it or go to the URL it says it is disabled. I tried turning it from disabled to enabled to see if that would help but it didn't. I also tried cloning the form to get a new URL and it still says disabled on the page when it loads, but in the edit view shows that the form is enabled. 

    Thanks for the help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 29, 2016 at 04:30 PM

    I checked your forms and your "Color Me CLEAN Registration Form" requests credit card information directly in the form. We do not allow for the collection of credit card details through forms.  As per our terms of use:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms as soon as possible to prevent this form occurring again.

    If you require payment authorization, that can be done through one of our many payment processors: