Why didn't paypal receive payments for both the ticket purchase and the cash donation?

  • Profile Image
    Asked on April 13, 2012 at 02:28 PM

    Hello.  I am hoping that you can help me.  I set up a form to purchase tickets to an event as well as give a cash donation.  When someone clicked on 2 tickets ($30 x 2=$60) and then asked to give a donation of $50 the jotform totaled the amount as $110 which is correct.  When I went to my paypal account it only showed them as paying $60.  I am wondering if there is a problem with the payment gateway setup with the donation part of the form?


    Thank you,


  • Profile Image
    Answered on April 13, 2012 at 02:33 PM

    Hi, i've checked your form and seems to work good.


    Paypal Summary:

    Your order summary
    Descriptions  Amount
    Event TicketsEvent Tickets  $60.00 Item price: $30.00 Quantity: 2 I would like to make a donation.I would like to make a donation.  $50.00 Item price: $1.00 Quantity: 50
    Item total $110.00
    Total $110.00 USD

    Please empty your cache and retry :)


    Thanks. Alessandro