What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why didn't paypal receive payments for both the ticket purchase and the cash donation?

    Asked by devonfundraiser on April 13, 2012 at 02:28 PM

    Hello.  I am hoping that you can help me.  I set up a form to purchase tickets to an event as well as give a cash donation.  When someone clicked on 2 tickets ($30 x 2=$60) and then asked to give a donation of $50 the jotform totaled the amount as $110 which is correct.  When I went to my paypal account it only showed them as paying $60.  I am wondering if there is a problem with the payment gateway setup with the donation part of the form?


    Thank you,


    Page URL:

  • Profile Image

    Answered by ItalyTech on April 13, 2012 at 02:33 PM

    Hi, i've checked your form and seems to work good.


    Paypal Summary:

    Your order summary
    Descriptions  Amount
    Event TicketsEvent Tickets  $60.00 Item price: $30.00 Quantity: 2 I would like to make a donation.I would like to make a donation.  $50.00 Item price: $1.00 Quantity: 50
    Item total $110.00
    Total $110.00 USD

    Please empty your cache and retry :)


    Thanks. Alessandro