What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the email address added to the bounce list

    Asked by rjjacob on August 29, 2016 at 03:31 PM

    Disregard my earlier email - I found that address on the bounce list and removed it. Forms are working now.

    Why would the default email for my account and the email in most of my forms (for notifications) be on the bounce list?

     

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    JotForm Support

    Answered by Mike on August 29, 2016 at 04:38 PM

    The email address is placed to the bounce list when our email message is not accepted (rejected) by recipient's mail server.

    Unfortunately, we cannot check the reason message once the email address is removed from the bounce list. If you notice the issue again, you can contact us to check the bounce reason.

    Thank you.