What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment received, but no form associated with payment

    Asked by ejspecialties on August 29, 2016 at 04:45 PM

    Hello-  on 8/18/16 we received a payment for $41 but there is no order associated with this payment amount on this particular day?  Everything else posted on this date matches up, and everything after that matches up.   please advise

    Thank you

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    JotForm Support

    Answered by Mike on August 29, 2016 at 06:44 PM

    Unfortunately, some of the payment submissions on August 18 were not properly submitted to our system. The issue was quickly fixed, but we do not have data for affected entries.

    Please ask the form user to re-submit their entry.