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    Voice Recorder widget: When multiple Voice Recorder widgets are added to the form, some of them will work and some will not work

    Asked by asapuntsova on August 29, 2016 at 04:46 PM

    Hi, I've got a form for collecting data for a speech corpus, which includes several Voice Recorder fields. Normally all of them work just fine (at least in Google Chrome), but sometimes, say, seven of them would work fine and the next one does not function. When a user clicks the 'record' button, nothing happens. Just nothing at all. I tried clicking 'refresh frame' - doesn't seem to help. Any possible reasons and solutions for that?

    (Sorry, the form is in Russian, but I don't think it affects the widget functioning anyway :))

    Page URL:
    https://form.jotformeu.com/61983700909362

    work next refresh at least all
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    JotForm Support

    Answered by Kiran on August 29, 2016 at 07:21 PM

    I have tested the voice recorder widget on a simple form which seems to be working fine. However, when we have more voice recorder widgets on the same form it seems to be not working properly. Let me test it further and get back to you as soon as I found some information for you. 

    Thank you for your patience. 

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    Answered by asapuntsova on August 30, 2016 at 01:55 AM

    Thank you Kiran! Do you think there is a time limit for one Voice Recorder recording? I might just ask the participants to record the sentences in one batch to have just one Voice Recorder field, but the recording will be over 30 min... I am worried that might affect saving time or something (and, unfortunately, it's very tiring for participants, but that's far from a technical issue).

    Also, do you think it could solve my problem if I put parts of the form on different pages and thus only have one widget on a page (but still multiple on one form)? I think I'll try to do that and test it.

    UPD: tried putting the widgets on different pages, didn't help.

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    JotForm Support

    Answered by BJoanna on August 30, 2016 at 07:42 AM

    I have also tested multiple voice recorder widgets on my sample form and I was able to replicate mentioned issue. Some widgets are working and some are not working. However when I set only three widgets they were all working on my form.

    Here is my demo form: https://form.jotform.com/62423428411953 

    I am not sure if my colleage made additional tests and if he has any update for you. I will check with him. 

    I will also escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now you can also try to limit number of voice recorder widgets in your form to three. 

    Regarding your question about time limit, as far as I know there is no time limit. You can set the time limit, that is optional. You should be able to record over 30 minutes, however data will be saved a bit longer.

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    JotForm Support

    Answered by widgets on September 02, 2016 at 03:02 AM

    Hi, we couldn't replicate the said error. Could you please tell me what browser you guys are using? Make sure a mic is available at some point to make the recording works with multiple widgets.

    Looking forward for a reply. Regards, Widget Team

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    Answered by asapuntsova on September 04, 2016 at 05:56 AM

    Thank you so much Joanna! I'll just have one widget on the new version of the form for now. Hopefully, it'll work just fine.

    widgets, thanks for answering. I've been using Google Chrome v. 50.0.2661.102.

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    Answered by Irshad on September 04, 2016 at 09:16 AM

    Thanks for the additional information. The issue is assigned to our Development team, and we will send you further updates on this soon.

    Thank you for your patience. 

     

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    JotForm Support

    Answered by widgets on September 06, 2016 at 04:50 AM

    @asapuntsova just tried it with the browser you mentioned and with the latest v51 and I was able to record multiple times. So I think its working fine now. However if you encounter the same problem again. Please do let us know.

    Regards,
    Widget Team

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    Answered by asapuntsova on September 27, 2016 at 05:23 PM

    @widgets Thanks for your answer. I did, however, encounter the same problem; I then did limit the number of Voice Recorder widgets to one on form in order to solve the problem. The single widget would work... at least sort of, and what makes me say that is that my recordings were cut. No more than 10 minutes could be recorded. The problem was encountered by four separate users. The recording time was limited to 10:00 for whatever reason.

    UPD: Sorry, was too emotional :)

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    JotForm Support

    Answered by Kiran on September 27, 2016 at 06:36 PM

    Did you set any recording limit for the widget on your form?

    Please try changing or setting the limit to more than 10 minutes and see if that works for you. I have tested a form with 3 voice recorder widgets and it worked well. Let me test with the limit on voice recorder widget and get back to you in this.

    Let us know if you need any further assistance. We will be happy to assist.