My reply emails are going to spam

Hi,

I have a form so people can submit an online booking request http://bumpnplay.com/booknow/.

 

 

Once they do I get an email from them completing the online form I reply to them but all my customers keep saying they didn't receive it.  Then when I tell them to check their spam they find it in there.

I just changed the email address from hello@bumpnplay.com to bumpnplaygames@gmail.com.  I'm not sure if that will make a difference or not.

 

But why are all my emails going to the customer's spam folder?  I'm losing sales as a result of this.

Thank you for contacting us.

Some email providers might be strict to the email messages sent on behalf of another sender. In this case, you might consider using our recommended senders noreply@jotform.com or noreply@formresponse.com instead of your custom sender ('From:' field).

Alternatively, you might consider replying to the form email notifications using your webmail or email clients instead of JotForm. In this case, the email messages will be sent from your email server, so they will have a better trust score.

If you need any further assistance, please let us know.

Hi,
When I get the email from the online form submission it comes in my inbox and I just hit the reply button from Gmail then I add my content. 
When I get other emails and I reply it works but I'm noticing it's only when I reply to a jot form it seems to go into a customers/recipient spam. 
Pedro
Get Outlook for iOS
...

Is this happening with some specific email providers (e.g. when you reply to @hotmail.com or @gmail.com)? I think that replying via Gmail should not place the emails to the spam in most cases.

Yes, originally it was used by hello@bumpnplay.com which is an email i setup through my hosting company and then it's forward to my bumpnplaygames@gmail.com. 
I'm thinking it may have something to do with hello@bumpnplay.com but I'm not sure. 
I did just change it to bumpnplaygames@gmail.com to see if there is any issue. 
Pedro 
Get Outlook for iOS
...