I just upgraded to Bronze package and want to change payment method

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    NeORA
    Asked on August 29, 2016 at 05:42 PM

    Hello,

    I just upgraded to the Bronze package because I was getting low in space.  I didn't realize the full year cost would be billed right away.  I would like to change the payment method if possible as I used my personal acct.

    I did select the monthly fee. But it put the full year in. I cannot downgrade until Aug 2017 now.

    The other thing I want to chat about is that we are a not-for-profit organization so should have asked for the rebate before setting up.  Can we revise?

    My phone - 705-471-9771.

    Thank you!

    Michelle

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    Jeanette
    Answered on August 29, 2016 at 08:19 PM

    I've refunded the payment.

    Now you can apply for the nonprofit discount. Please follow this process:

    1. Make sure you are logged into your account NeORA.

    2. Fill out and send this form along with info (site URLand PDF docs) that proves to us you are a real nonprofit.

    Give us around 24 hrs to process the request. Upon  approval, you should get an email like this:

     

    IMPORTANT: before clicking in the "Upgrade" button, make sure you have opened a fresh account with your account NeORA.

    We are here to assist you if further help is needed.