- NeORAAsked on August 29, 2016 at 05:42 PM
I just upgraded to the Bronze package because I was getting low in space. I didn't realize the full year cost would be billed right away. I would like to change the payment method if possible as I used my personal acct.
I did select the monthly fee. But it put the full year in. I cannot downgrade until Aug 2017 now.
The other thing I want to chat about is that we are a not-for-profit organization so should have asked for the rebate before setting up. Can we revise?
My phone - 705-471-9771.
- JotForm Support ManagerJeanetteAnswered on August 29, 2016 at 08:19 PM
I've refunded the payment.
Now you can apply for the nonprofit discount. Please follow this process:
1. Make sure you are logged into your account NeORA.
2. Fill out and send this form along with info (site URLand PDF docs) that proves to us you are a real nonprofit.
Give us around 24 hrs to process the request. Upon approval, you should get an email like this:
IMPORTANT: before clicking in the "Upgrade" button, make sure you have opened a fresh account with your account NeORA.
We are here to assist you if further help is needed.