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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just upgraded to Bronze package and want to change payment method

    Asked by NeORA on August 29, 2016 at 05:42 PM

    Hello,

    I just upgraded to the Bronze package because I was getting low in space.  I didn't realize the full year cost would be billed right away.  I would like to change the payment method if possible as I used my personal acct.

    I did select the monthly fee. But it put the full year in. I cannot downgrade until Aug 2017 now.

    The other thing I want to chat about is that we are a not-for-profit organization so should have asked for the rebate before setting up.  Can we revise?

    My phone - 705-471-9771.

    Thank you!

    Michelle

    payment method change payment upgraded and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 29, 2016 at 08:19 PM

    I've refunded the payment.

    Now you can apply for the nonprofit discount. Please follow this process:

    1. Make sure you are logged into your account NeORA.

    2. Fill out and send this form along with info (site URLand PDF docs) that proves to us you are a real nonprofit.

    Give us around 24 hrs to process the request. Upon  approval, you should get an email like this:

     

    IMPORTANT: before clicking in the "Upgrade" button, make sure you have opened a fresh account with your account NeORA.

    We are here to assist you if further help is needed.