Account suspended

  • Profile Image
    Todd Nelson 
    Asked on August 29, 2016 at 06:28 PM

    Can you please unsuspend my account as soon as possible, or give me instructions on what I need to do to get it reactivated on my own.

    It shouldn't have been suspended...but my guess is I screwed up and am the reason it got flagged.

    I just setup the demo so I could start play/evaluate things then shared the admin credentials with a few internal guys so they could see the structure of how I was building some things out...I'm guessing that's the problem. 

    If you would like to contact me I can be reached at 217 751 8961

    Thanks

  • Profile Image
    Jeanette
    Answered on August 29, 2016 at 07:01 PM

    I have unsuspended your account, the system detected hidden fields in the form that violate our terms of use

     

    You cannot create forms to request login credentials or to request credit card critical information, otherwise our phishing detection system suspends the accounts in no time.

    I've deleted the fields that caused the suspension, please refrain from doing forms like this in the future and everything will be fine.

  • Profile Image
    Convoso
    Answered on August 29, 2016 at 08:45 PM
    So the issue is that I created forms for the clients to give us their login credentials?
    I get why you have that, but I'm not trying to "phish" with it...and these are going to be used for onboarding not marketing/spam.
    ...
  • Profile Image
    Jeanette
    Answered on August 29, 2016 at 10:08 PM

    Unfortunately we cannot make exceptions on this. So please do not make another form like that to prevent another suspension.