What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended

    Asked by Todd Nelson  on August 29, 2016 at 06:28 PM

    Can you please unsuspend my account as soon as possible, or give me instructions on what I need to do to get it reactivated on my own.

    It shouldn't have been suspended...but my guess is I screwed up and am the reason it got flagged.

    I just setup the demo so I could start play/evaluate things then shared the admin credentials with a few internal guys so they could see the structure of how I was building some things out...I'm guessing that's the problem. 

    If you would like to contact me I can be reached at 217 751 8961


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    JotForm Support Manager

    Answered by Jeanette on August 29, 2016 at 07:01 PM

    I have unsuspended your account, the system detected hidden fields in the form that violate our terms of use


    You cannot create forms to request login credentials or to request credit card critical information, otherwise our phishing detection system suspends the accounts in no time.

    I've deleted the fields that caused the suspension, please refrain from doing forms like this in the future and everything will be fine.

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    Answered by Convoso on August 29, 2016 at 08:45 PM
    So the issue is that I created forms for the clients to give us their login credentials?
    I get why you have that, but I'm not trying to "phish" with it...and these are going to be used for onboarding not marketing/spam.
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 29, 2016 at 10:08 PM

    Unfortunately we cannot make exceptions on this. So please do not make another form like that to prevent another suspension.