What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    ¿Hello, I got a problem with my account and what do you mean with form views?

    Asked by mwehdeking on August 29, 2016 at 07:40 PM

    Hi. I got an email regarding an upgrade because my forms were viewed 1000 times.  And that is impossible.  Please let me know how to proceed and how does this works.

    problem hello My Account and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 29, 2016 at 08:29 PM

    The account has a limit of 1000 views per month, so that means the form was opened 1000 times, it can be by the same user or new users.

     

  • Profile Image

    Answered by mwehdeking on August 29, 2016 at 09:01 PM

    thanks is really awkward and what happen now? can I receive messages? 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 29, 2016 at 10:10 PM

    The account will go overlimit as of tomorrow, however, on Sept 1st, the counter will be reset back to zero.